Dirk Haesendonckx

Build & Optimize governance reporting and monitoring ITS Shared Service Center (KPI’s) and launch Continuous Improvements initiatives ITSM/ITIL.

Managed operational IT services and oversaw change and release management.

Lead major transition project.

Managed incident processes and led design for new IT processes.

Oversaw resource management and financial management.

Managed IT service portfolios and vendor contracting.

Handled major incident management and financial department oversight.

Operationally responsible for various IT support projects.

Focused on emerging mobile technologies and call center rollout.

Served as a remedy analyst/developer for call centers.

Provided consulting for various projects.

Managed multiple IT projects, including Y2K preparations.