Profile | Editx

Top roles

Developer / Programmer< 2 years

Helpdesk / Support> 10 years

Systems

Desktop / PC

Hardware

Windows

Windows Server

Active Directory / Windows Server

Microsoft 365 / Office 365

Linux

SharePoint

Storage

Virtualization

VMware

Exchange

Citrix

Miscellaneous

Remedy

Technical Support

Web Applications

IT Service Management

Network/Telecom

Avaya

Cisco

VPN

WAN / LAN

Cloud

ServiceNow

Azure

IaaS / PaaS / SaaS

Back-end

Mobile devices

Android

Microsoft Dynamics 365

MS Exchange Server

Security

Juniper

HR / Sourcing

Event networking

Sales

Communication skills

Language

Native French

French

Native

English

Fluent

Work experience

Since 2010

IT Deskside Support Specialist @ GlaxoSmithKline | Tech Ops

03 March 2025 - 31 July 2025

Deskside Global Tech Support Engineer, daily end-user support, SAP platform management.

IT Support Engineer @ Challenge Aviation Services

01 October 2024 - 31 January 2025

Access management and end-user IT support handling.

IT Support Engineer Team Lead @ Thales Alenia Space

01 February 2024 - 31 May 2024

Coordination of the Onsite Support Team and task management.

IT Analyst I @ Afton Chemical, srl

01 April 2023 - 30 June 2023

IT Support and Infrastructure management, end-user support, Active Directory user access management.

IT Deskside Engineer @ SWIFT

01 October 2022 - 31 January 2023

Manage hardware support and inventory updates, end-user application and hardware support.

IT Support Engineer @ GSK Vaccines | R&D, Lab CSI

01 April 2021 - 01 October 2022

Integration and validation of Laboratory equipment, handling of Windows 10 Lab systems migration.

IT Support & IT Workstation Client Support L2 @ GSK Vaccines | ITOPs. Sherwood, sa

01 July 2010 - 28 February 2021

Diagnostic and solve the End users issues as L1 & L2 application support, management of various incidents, IP telephony configuration management.

Intern @ Technocité, asbl

01 January 2010 - 31 May 2010

Windows infrastructure migration and virtualization. Migration of SBS 2000 to Windows Server 2008 R2 and Exchange Server as well.

Education experience

Since 2007

Computer science and systems: systems security orientation and computer technology orientation @ Haute École de Namur-Liège-Luxembourg - Hénallux

15 September 2007 - 15 June 2010

Anicet Nezimana