Profile | Editx

Top roles

Project / Program Manager5 - 10 years

Service Delivery Manager5 - 10 years

ICT Purchaser2 - 5 years

Miscellaneous

Machine Learning

Project Management

ITIL

Back-end

Artificial intelligence

ERP

PeopleSoft

Sales

Communication skills

Language

Fluent English

English

Fluent

Dutch

Fluent

Work experience

Since 1988

Business mentor @ Ambits

01 January 2020 -

Freelance business mentorship.

Career coaching and training @ Make me Fly!

01 May 2016 -

Provided career coaching to clients.

ICT director (via Smals) @ Rijksdienst voor Jaarlijkse Vakantie

01 October 2018 - 31 March 2024

Responsible for ICT budget management and department leadership.

Transformation manager Infra2020 @ Partena

01 May 2017 - 31 October 2018

Managed service delivery and IT alignment.

Pre-sales consultant @ NRB

01 February 2015 - 31 May 2017

Managed bid proposals for IT outsourcing.

Service operations manager @ Alcopa

01 January 2014 - 31 December 2014

Managed ICT service operations.

Business unit manager IT Outsourcing @ Cegeka

01 February 2013 - 31 December 2013

Managed significant IT outsourcing projects.

Head of pre-sales, sales support and engagement @ Fujitsu Technology Solutions

01 February 2011 - 30 September 2012

Led the pre-sales team in sales engagement.

Director Roadmap Management Office (RMO) @ Euroclear

01 November 2007 - 31 January 2011

Oversaw IT project management and budget control.

Professional Services Delivery Manager Belgium @ Sun Microsystems

01 September 2001 - 31 October 2007

Led service delivery teams.

VP Services @ Customer Dialogue Systems

01 November 1999 - 31 August 2001

Oversaw services delivery in a start-up.

Project Manager – Application development @ KBC Bank

01 October 1995 - 31 October 1999

Managed application development projects.

Research assistant @ K.U. Leuven, dept. of Metallurgy and Materials Engineering

01 September 1988 - 30 June 1995

Research on AI applications in metallurgy.

Education experience

Since 1988

Coaching @ ICF

01 January 2019 -

ICF Certified coach (PCC level).

Project Management @ Prince 2

01 January 2017 -

Prince 2 Practitioner certification.

Change management @ Prosci®

01 January 2017 -

ADKAR certified change manager.

Neuro-linguistic programming @ NLP

01 January 2010 - 31 December 2011

NLP practitioner and master training.

Engineering @ K.U. Leuven

01 March 1995 - 01 March 1995

Ph.D. in Engineering, focus on AI and corrosion.

Metallurgical Engineer @ K.U. Leuven

01 July 1988 - 01 July 1988

Master's degree in Metallurgical Engineering.

Hilde Smets

Top roles

Miscellaneous

Back-end

ERP

Sales

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Welcome on board!