Top roles
Technical Analyst< 2 years
Product Owner / Manager< 2 years
Miscellaneous
Technical Support
Troubleshoot
Critical thinking
Sales
Customer Service
Communication skills
Language
Fluent English
English
Fluent
French
Fluent
Dutch
Fluent
Turkish
Fluent
Work experience
Since 2022
Product specialist @ Itho daalderop
22 April 2025 - 17 October 2025
- -
Opgezet en geoptimaliseerd monitoringsproces voor warmtepompen via IoT-systemen. Sterk in het
vertalen van technische data naar werkbare oplossingen en instructies.
Intensieve samenwerking met teams in Nederland en interne specialisten. Klantgericht gewerkt (B2B) en
feedback vertaald naar verbeteringen in processen en communicatie.
B2B-tr
Technical Support Engineer @ DELL Technologies
01 July 2022 - 01 September 2024
Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Education experience
Since 2020
It support @ VDAB
01 September 2021 - Present
Certificate in IT Support.
General Education @ CVO
01 June 2020 - 01 June 2020
High School Diploma.
IT Support & Administration @ CVO
01 June 2020 - 01 June 2020
Certificate in IT Support & Administration.
Connect with Serhat Altintas