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IT Service Management
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Active Directory / Windows Server
IT Support Engineer @
01 September 2020 - 31 January 2024
Provided first-level technical support to end-users, resolving hardware, software, and network issues. Managed user accounts and permissions in Active Directory. Assisted in the setup and configuration of equipment and troubleshooting.
Teaching Assistant @
01 November 2019 - 29 February 2020
Supported IT instructor, trained students on best security practices, and troubleshot common IT issues while ensuring safe use of IT equipment.
System and network engineering @
01 October 2019 -
Specialization in system and network engineering.