Top roles
Helpdesk / Support< 2 years
Systems

Desktop / PC

Windows
Hardware

Microsoft 365 / Office 365

SharePoint

Windows Server
Exchange
SCCM / MS Configuration Manager
Miscellaneous
Desk Support
Technical Support
Troubleshoot
IT Service Management
ITIL
Organizational Skills
Cloud
ServiceNow

Azure
Back-end
Mobile devices

PowerShell
Sales
Customer Service
Communication skills
Business Intelligence

Power BI
Mgmt Frameworks

Prince 2
Network/Telecom

VoIP
Language
Native French
French
Native
Dutch
Native
English
Good
Work experience
Since 2024
Infrastructure Engineer @ ARHS
11 March 2024 -

Education experience
Since 2005
Customer Service @ GLS
01 February 2015 - 30 November 2015
Training in premium customer service for GLS accounts.
Information Technology @ Unknown
01 May 2011 - 28 February 2015
Bachelor's degree in ICT with relevant certifications.
Customer Support @ Call-IT
01 September 2010 - 30 April 2011
Provided customer support for telecom services.
General Education @ Stedelijk Lyceum Linkeroever
01 September 2005 - 30 June 2007
Completed secondary education.
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