Mario Gurjao

@ GHX Europe

Antwerp, Belgium

After seven years of managing incidents, troubleshooting systems, supporting teams and customers, and documenting SOPs for various products in the B2B pharmaceutical sector, I am ready to a new challenge. I believe my expertise and passion for products and troubleshooting in the B2B environment is a match for the function. As a Team player, I am seeking a company that values knowledge sharing, collegiality, personal growth, and mutual respect.

Top roles

Developer Fullstack< 2 years

Incident & Problem Manager< 2 years

Network / Telecom Engineer< 2 years

System Engineer / Administrator< 2 years

Miscellaneous

IT Service Management

XML / XSL / XSLT

ITIL

Systems

PostgreSQL

Modeling Languages

ArchiMate

Security

Palo Alto

Language

Native Portuguese

Portuguese

Native

English

Fluent

Dutch

Good

French

Average

Work experience

Since 2013

01 January 2022 - 01 October 2023

Support to all teams regarding all systems connected, First, Second and Third line Support.

01 January 2022 - 31 December 2022

Responsible for troubleshooting and reporting System’s issues.

01 January 2018 - 31 December 2021

Transaction Support Analyst focused in the Internal system and working along with VAN's.

01 October 2016 - 28 February 2018

Engineer @ Network Operations Center Management and troubleshooting of Firewalls.

01 January 2014 - 31 December 2014

Development of logo and website for Coruja.be.

01 January 2013 - 31 December 2013

Management and accountancy of the restaurant and reception.

Education experience

Since 1999

Computer Graphic Design @ REAL&DADOS

01 January 1999 - 01 January 2002

Technical Bachelor in Computer Graphic Design.