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Microsoft 365 / Office 365
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Field Support Engineer/ServiceDesk engineer/AD admin @
03 January 2021 -
Day to day support and administration for SharePoint administrator, Azure AD admin, Microsoft 10, IT governance, MDWP, mobile business management, and ServiceDesk help for all users.
IT ServiceDesk Engineer with knowledge Spanish @
01 September 2021 - 08 October 2021
Responsible for licensing schools and academic software, ServiceDesk help for all Spanish users.
Service Desk Support Engineer @
01 June 2020 - 01 August 2021
Support engineer services, extended user support for all users.
Field & Service Desk Support Engineer @
01 January 2019 - 31 January 2020
Follow-up of incidents in service desk by phone and email.
Field & Service Desk Support Engineer @
01 January 2018 - 31 December 2018
Support engineer role for service desk (6 people), incident & change management.
Senior project leader @
01 August 2003 - 01 May 2006
Technical Project support, managing service desk team.
Computer certification @
01 January 1999 - 31 December 1999
ECDL computer certificate accredited by ECDL organization.
Programming @
01 January 1998 - 31 December 1998
Specialisation in .NET programming.