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Design, build, and maintain a diverse array of servers, primarily running Ubuntu, as well as containerized environments using Docker and Kubernetes to support AI and machine learning applications. Manage and optimize a complex, multi-hybrid infrastructure that spans Azure, AWS, GCP, and on-premises servers, ensuring seamless operation and integration across platforms. Contribute to the company's path toward ISO 27001 certification, including the development and implementation of policies and procedures to align with best practices in information security. Led the rollout of a self-hosted Bitwarden solution to strengthen internal password management and security protocols, leveraging experience from previous engagements to ensure a secure and scalable deployment. Set up and configured a ticketing system to enhance incident management and streamline support processes.
Appointed to lead the Quality Assurance and Service Desk teams, tasked with enhancing operational workflows and team performance. Conducted a comprehensive analysis of team processes, identifying inefficiencies and opportunities for improvement in service quality and response times. Proposed a strategic overhaul plan that emphasized automation, clearer roles, and robust escalation protocols to streamline operations. Implemented initial improvements, including monitoring scripts and documentation enhancements, before exiting due to professional differences regarding strategic execution.
Provided comprehensive on-site support both in office and in data center environments during the high-profile launch of Baldur’s Gate 3, ensuring smooth operations in areas with heightened security and high availability requirements. Led secure deployment of IT systems and executed rapid troubleshooting, maintaining optimal performance during critical launch phases. Collaborated with cross-functional teams to ensure network integrity, enhance system resilience, and optimize on-premise infrastructure for uninterrupted service.
Provided on-site technical support for a wide range of factory devices, including PDAs, printers, barcode scanners, and other essential equipment, ensuring seamless operation in a high-paced manufacturing environment. Led troubleshooting efforts, performed hardware repairs, and managed software updates to maintain device uptime and productivity. Worked with various teams to resolve technical issues and support device integration within factory operations.
