Sharbel Malke

IT Officer @ Argo-Law

Antwerp, Belgium

I am an IT Support Engineer with a diverse background in both Law and IT. Originally from Syria, I have been residing in Antwerp, Belgium, for the past five years. My passion for technology, which began in childhood, has driven my career in resolving IT issues and delivering exceptional user support. My varied experiences have fostered resilience and a positive outlook, even in challenging situations. I possess advanced problem-solving abilities, a customer-centric approach, and a high degree of empathy, enabling me to effectively address user needs.

Top roles

Helpdesk / Support< 2 years

Systems

Windows Server

Active Directory / Windows Server

Microsoft 365 / Office 365

Miscellaneous

ITIL

Troubleshoot

Cloud

Language

Fluent Arabic

Arabic

Fluent

Dutch

Good

English

Average

Work experience

Since 2022

IT Officer @ Argo-Law

01 February 2025 -

Manage daily IT issues and user remote/on-site support. MS Azure 365 and Microsoft 365 Admin Center.

IT Helpdesk Engineer @ De Cronos Groep

01 October 2023 - 01 February 2025

ITIL training and Microsoft 365 skills development.

IT SUPPORT+ AWS CLOUD CONSULTANT (INTERNSHIP) @ Bulls-i

01 September 2024 - 31 December 2024

Technologies Used: Docker, GitHub, visual studio code.

IT Helpdesk Engineer @ EVRI

01 November 2023 - 31 May 2024

Support and resolve technical issues related to end-user infrastructure.

ICT Helpdesk Engineer @ Biocartis NV

01 November 2022 - 31 August 2023

Started as an IBO at Biocartis to learn the ins and outs of a 1st-line support.

Education experience

Since 2013

Pc s Network Technician ICT @ Intec Brussel

01 January 2021 - 01 January 2022

Program contents included hardware-software troubleshooting, Windows Server, virtualization, Cisco, VoIP, and helpdesk.

Diploma of educational equivalence @ NARIC-Vlaanderen

01 January 2019 - 01 January 2019

Achieved equivalence with Flemish degree of diploma of general secondary education.

Law @ Damascus University

01 January 2013 - 01 January 2013

Completed law degree.

Sharbel Malke

Top roles

Systems

Miscellaneous

Cloud

Welcome back

Welcome on board!