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ETL Datawarehouse
Actively participated in client pitch meetings, presenting program strategy and demonstrating value proposition.
In charge of the Site Migration Program within AG Insurance (migrating all AG sites from SharePoint technology to Adobe Experience Manager - AEM - technology).
Led the design and implementation of an automated affiliation process integrating multiple back-office systems through streamlined web forms.
Overseeing technical projects (ITIL and Agile) including change management (ADKAR philosophy), incident & risk management (JIRA, ServiceNOW), budget management and team coaching and staff evaluation (5 employees).
Project Management (Prince 2, Lean and Agile), change management (ADKAR), business analysis/process (BPMN), business continuity management, and risk management.
Gained comprehensive knowledge of banking operations through seven cross-functional assignments across various departments.
Executive Master in Marketing and Advertising.
Master certificate of continuous training in Statistics (empirical statistics).
Master in Psychology (cognitive psychology).