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Information Technology Support Analyst @
01 April 2023 - 01 August 2024
Delivered Tier I & II IT support to 350 users across U.S. and Belgium, designed and executed asset management protocols, migrated users from Google to Microsoft environments, and led a network infrastructure upgrade.
Client and System Administrator @
01 June 2020 - 01 April 2023
Provided tier I & II support for hardware and software issues, managed vulnerabilities for 40K devices, created SOPs, and enforced compliance for software licenses.
Functional Technology Specialist @
01 December 2015 - 01 June 2020
Delivered Tier I support for 65 staff members, conducted cybersecurity training, and coordinated a major internet upgrade project.
Functional Technology Specialist @
01 April 2012 - 01 December 2015
Ensured secure handling of sensitive data, delivered monthly computer skills training, and maintained compliance with security standards.
Cybersecurity Technology @
01 September 2020 - 01 June 2021
Master of Science in Cybersecurity Technology.
Social Sciences @
01 September 2001 - 01 June 2005
Bachelor of Arts in Social Sciences.