Whitney Anne Ideh

E-commerce & Customer Service Lead @ The Bohemian Brands

Greater London, United Kingdom

A dedicated and highly motivated professional with over 10 years of experience in customer service and 4 years in e-commerce admin. Skilled at building trusting relationships with businesses and customers to understand their needs and deliver effective solutions. Experienced in providing product knowledge, resolving issues, and managing orders to enhance customer satisfaction and retention. Proven track record of resolving inquiries with a 95% satisfaction rate, ensuring a seamless service experience. Committed to lifelong learning and contributing to team success.

Tech stack

Front-end

CSS

HTML

Sales

Customer Service

Communication skills

IDE

Eclipse

Miscellaneous

Google Cloud

Language

Fluent English

English

Fluent

French

Average

Dutch

Average

Spanish

Average

Work experience

Since 2015

E-commerce & Customer Service Lead @ The Bohemian Brands

01 May 2024 - 31 March 2025

Promoted to Team Leader, overseeing two teams at The Bohemian Brands, ensuring prompt resolution of customer issues, timely website updates reflecting stock levels and boosting customer loyalty.

Customer Service Lead & Ecommerce Admin @ APOC Store

01 November 2021 - 01 May 2024

Led e-commerce strategy and optimised website conversion rates, doubling online sales in 1.5 years.

Customer Operations Specialist @ Housekeep

01 October 2019 - 31 March 2020

Maintained customer retention rate of 15% through excellent customer service.

Media Technician @ Christ the King Sixth Form College

01 August 2018 - 30 September 2019

Catered lesson plans and delivery to accommodate learning challenges including dyslexia, ADHD, and ESL learners.

Sales Advisor @ Sunglass Hut

01 April 2015 - 31 October 2017

Coordinated merchandising to promote high revenue holiday sales, leading to a 25% increase in year-over-year holiday sales performance.

Education experience

Since 2010

Interactive Media Design @ University of Hertfordshire

01 September 2010 - 30 June 2014

Degree focusing on digital design principles and interactive media applications.

Whitney Anne Ideh

Tech stack

Front-end

Sales

IDE

Miscellaneous

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Welcome on board!