Tech stack
Miscellaneous
Cloud
Agile
Sales
Network/Telecom
Mgmt Frameworks
Business Intelligence
Enterprise Tools
Founded B2B services company offering complete solutions in electrical and data infrastructure for SMEs. Oversaw project management for multi-technical installations, introduced scalable workflows and standardized procedures.
Established and scaled a global PMO responsible for enterprise-wide transformation initiatives. Managed a distributed team overseeing SaaS model transition, ERP rollout, and cloud migration.
Oversaw execution of all internal business and IT projects, developed project plans and governance, ensuring structured reporting to senior leadership.
Primary point of contact for customers, managed presales and incidents. Oversaw project/program management and built relationships to enhance customer satisfaction.
Managed operations and service desk team, implemented ITIL & Lean principles, and optimized business processes with a focus on customer satisfaction.
Executed various customer projects including data center moves and electronic archiving, setup Project Management Office.
Launched new Belgian branch managing daily operations and a team of 25 staff. Defined commercial strategy and ensured operational stability.
Studied applied computer science with a focus on practical applications.
Graduated cum laude, focusing on management and support of information systems.