Nigel Mwendanga

1stLine Support Engineer @ Yes!Talents (T-mining), Antwerpen

Antwerp, Belgium

I bring a proactive and collaborative approach to customer support, working closely with clients, team members, and end users to troubleshoot and resolve technical issues efficiently. With strong communication skills and fluency in Dutch, French, and English, I ensure clear and effective interactions across diverse customer bases. My focus is on delivering practical, solution-oriented support while maintaining a positive customer experience. I thrive in dynamic environments where problem-solving, adaptability, and teamwork are key to success.

Top roles

Helpdesk / Support2 - 5 years

Systems

MySQL / MariaDB

Active Directory / Windows Server

Microsoft 365 / Office 365

SAP

Back-end

Bash

Miscellaneous

Troubleshoot

Language

Native French

French

Native

Dutch

Native

English

Fluent

Work experience

Since 2011

1stLine Support Engineer @ Yes!Talents (T-mining), Antwerpen

01 November 2024 - 01 May 2025

Documentation and follow-up of incidents in Jira. Take-over of end-user computers via Teamviewer. Chat and mail support.

Freight Forwarder export / Independent @ World Export Services

01 September 2020 - 01 May 2023

Coordinating the export process for goods, managing inventory, organizing transportation, and maintaining customer relationships.

1stLine Support Engineer @ PricewaterhouseCoopers Belgium cvba (“PwC”)

01 February 2019 - 01 June 2020

Documentation and follow-up of incidents in Service Now. User management via Active Directory and Windows Server 2012 R2.

1stLine Support Engineer @ 3D-ICT

01 October 2018 - 01 January 2019

Documentation and follow-up of incidents in Service Now. User management via Active Directory.

1stLine Support Engineer @ Bizztalent (KBC, Mediahuis, Econocom)

01 September 2016 - 01 September 2018

Documentation and follow-up of incidents in Service Now. User management via Active Directory and support for mobile devices.

Customer care / Sales @ Various Interim (Proximus, Nestlé, Techteam, Webhelp)

01 February 2011 - 01 April 2016

Providing assistance and support to customers via various channels, resolving issues, and maintaining records.

Education experience

Since 2004

Logistics Management @ VDAB

01 October 2022 - 28 February 2023

Course on various topics in transport and logistics.

IT customer service @ Cevora

01 March 2016 - 31 August 2016

Certificate in IT customer service.

Electrical installation @ KA Schoten

01 March 2004 - 30 June 2010

A2 secondary education

Nigel Mwendanga

Top roles

Systems

SAP

Back-end

Miscellaneous

Welcome back

Welcome on board!