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ServiceNow
Onsite Support Engineer @
01 February 2024 -
Setup and configure new PC’s and laptops in a windows environment. Manage hardware and software tickets in ServiceNow and CMDB. Network support for switches, including patching ports and adding VLAN.
IT Team Leader @
01 July 2019 - 31 August 2024
Lead IT support team as contract with BP, managing operation within BP facilities. Coordinated with BP’s management on IT project execution and issue resolution.
Onsite Support Engineer @
01 November 2017 - 31 July 2019
Installed and configured new PCs and laptops, ensuring readiness. Handled hardware/software upgrades for desktops and laptops.
Service Support Engineer @
01 August 2017 - 31 October 2017
Desktop support services. Provide level 1 migration process.
