Tech stack
Back-end
SQL
C
Python
CRM
Salesforce
SAP
SAP
Systems
Microsoft 365 / Office 365
Lead BNL Social Media Manager & IT Communication, Support Lead @
01 November 2018 - 30 April 2025
Managed CRM operations and provided Benelux metrics/reports for a major client; Provided technical support for CRM-related issues and digital campaigns; Created and managed training material/general knowledge in Sharepoint; Collaborated daily with IT and Windows system administrators.
Collections Officer @
01 January 2016 - 30 September 2018
Handled B2B account reconciliation and payment plans; Managed ERP data and resolved client disputes.
General Educational Development @
01 January 2013 - 31 December 2013
GED certification.