Hugo Velhinho

IT Workplace Coordinator @ Infrabel

Antwerp, Belgium

IT Experience in different areas and sectors, with hands-on skills in Service Support, Incident Management, Training, Documentation and manuals creation, Quality Improvements, Procedures creation, Project Coordination and Project assistance, and Information Systems Support. Strong communication and inter-personal skills, ability to adapt to different cultural and business environments, commitment and a positive attitude are some of my greatest strengths. I am a flexible, open-minded, multi-tasking, eager to learn and goal-oriented person with an analytical mind.

Top roles

Helpdesk / Support< 2 years

Project / Program Manager< 2 years

Cloud

Azure

ServiceNow

Microsoft Dynamics 365

MS Exchange Server

Miscellaneous

ITIL

Systems

Active Directory / Windows Server

Language

Native Portuguese

Portuguese

Native

English

Fluent

French

Fluent

Dutch

Fluent

Work experience

Since 2019

IT Workplace Coordinator @ Infrabel

01 October 2023 -

Manage the timing and scope that were determined together with the customer. Coordinate projects related to different roll-outs, quality control of workstations after installation, and coordinate a team of 3 to 5 people.

Project Coordinator @ Lonza

01 September 2022 - 30 June 2023

Co-manage the Lonza Global Microsoft Surface W11 Endpoint Project, coordinate engineer tasks, assist with Intune policies, and implement application strategy.

IT Officer @ Kamer van Volksvertegenwoordigers

01 January 2022 - 31 August 2022

Provide IT support for users, assess and control risks, and prepare documentation for the IT Service Desk knowledge base.

Consultant @ European Commission

01 September 2021 - 31 December 2021

Design, test, operate and improve IT services, and write user manuals for information systems.

IT Onsite Support/ IT Service Delivery & Trainings @ Miraclon Corporation

01 August 2020 - 30 September 2021

Install and configure computer hardware and software, provide technical support, and assist with IT environment training.

End User Coaching @ Proximus SpearIT

01 September 2019 - 30 June 2020

Assistance to the Project Manager and user coaching after the Migration to Win10 OS.

Education experience

Since 1993

International Business @ Maastricht University School of Business and Economics

01 January 1997 - 01 January 2000

Bachelor's degree focused on international business principles.

Modern Languages @ European School Mol

01 January 1993 - 01 January 1997

European Baccalaureate emphasizing modern languages.

Hugo Velhinho

Top roles

Cloud

Microsoft Dynamics 365

Miscellaneous

Systems

Welcome back

Welcome on board!