Abdi Abdirahman

Service Desk Analyst @ globalnet

Greater London, United Kingdom

Technology professional with experience providing exceptional technical support for progressive and growing organisation. Combining both specialist hardware and software knowledge with an approachable demeanor; having led teams to deliver great customer service dealing with local and remote users. Having worked for a professional service company; my ambition is now to work for a global technology company.

Top roles

Service Delivery Manager< 2 years

Systems

Windows

Active Directory / Windows Server

Microsoft SQL Server

Microsoft 365 / Office 365

Security

Antivirus

Miscellaneous

ITIL

Language

Fluent English

English

Fluent

Work experience

Since 2024

Service Desk Analyst @ globalnet

01 February 2024 -

Providing end-user, desktop, and Laptop support to 300 + users in UK, Germany, Ireland, and Denmark via TeamViewer or face-to-face.

Education experience

Since 2005

Plumbing @ Lambeth College

01 September 2014 - 01 June 2015

L1 Plumbing CG FT GROUP.

Heating and Ventilation @ South Thames College

01 September 2011 - 01 June 2012

Certificate in Heating and Ventilation.

General Education @ Kingsdale Foundation School

01 October 2005 - 01 July 2009

Core subjects including English, Mathematics, Science, and Travel and Tourism.

Abdi Abdirahman

Top roles

Systems

Security

Miscellaneous

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