Ali Rahhal

IT Development and Support @ Allied Engineering Group SARL

Brussels, Belgium

I am an experienced IT support professional with 14 years of expertise, ranging from technical support to system administration and development. Demonstrating a strong background in troubleshooting, networking, and security. I have successfully managed projects and led teams to achieve successful outcomes. Highly organized and detail-oriented, I am comfortable working with various technologies, including Windows, Linux, MacOS, and virtualization.

Top roles

Helpdesk / Support2 - 5 years

Technical Analyst2 - 5 years

Systems

Access

Virtualization

Security

Cybersecurity

Network/Telecom

Network

Miscellaneous

ITIL

Back-end

PowerShell

Language

Native Arabic

Arabic

Native

English

Fluent

Work experience

Since 2010

IT Development and Support @ Allied Engineering Group SARL

01 January 2022 - 01 January 2024

Offering technical support (development, hardware and software) for the bank sector across multiple countries. Documenting, categorizing, and prioritizing incoming tickets. Conducting training sessions for business and security users.

IT Consultant and Developer @ Mojitech SARL

01 January 2015 - 01 January 2018

Providing on-site or remote support (AD environments, VOIP and video conferencing solutions, data backup plus data archiving, server and storage infrastructure). Assembling and troubleshooting. Remote IT Manager for offices in Africa (Remote access solution (VPN) implementation and support). Offering user guidance and support.

IT Support @ DOT SARL

01 January 2010 - 01 January 2015

Providing on-site support to end users (1st/2nd level, firewalls, network switches, wireless equipment and telephone system support, virtualization, exchange, ESXi environment).

Education experience

Since 2010

Information Technology @ Lebanese International University (LIU), Beirut, Lebanon