Top roles
Helpdesk / Support2 - 5 years
Technical Writer< 2 years
Systems
Active Directory / Windows Server
SCCM / MS Configuration Manager

Microsoft 365 / Office 365
Cloud

Azure
Miscellaneous
ITIL
Back-end

PowerShell
Language
Native French
French
Native
English
Fluent
Dutch
Fluent
Work experience
Since 2021
Workplace Engineer @ Cegeka
01 May 2024 - 30 June 2025
Incident management: First and Second Line, Internet Connection, VPN, Outlook, O365, Telephony, Device, Networking, Printing. Security: Quarantine/Phishing mails, FortiClient Endpoint Management (VPN), Sentinel One. Azure/Microsoft: Device Compliance, Device Management, Reporting, Policy, Applications (Microsoft, Android, IOS), Groups. Scripting: PowerShell, bash. Knowledge management: Create and Maintain Documentation. On/offboarding: Newcomers Document, Exit Request. Management: Device Management, Software Management, Patch Management, Stock Management, Asset Management.

IT Support Agent @ Brayton Global
01 December 2022 - 31 December 2024
Active directory, Google suite, Microsoft Office 365, SAP, Win10, PowerShell, SCCM.

IT Support Agent @ Brayton Global
01 October 2021 - 31 December 2022
Active directory, Microsoft Office 365, SCCM, Hyper-V.

Education experience
Since 2013
Programming @ Odisee
01 September 2018 - 30 June 2021

Economics - Modern Languages @ Koninglijk Atheneum Emanuel Hiel
01 June 2013 - 30 June 2013
Connect with Noe Ngongo