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Led the successful setup of the Credit Contracts and Consumer Finance Act (CCCFA) transfer, creating the foundation of the wider project plan to minimize disruption across departments.
Member of the core team that redesigned the Delivery Framework process, improving cross-functional project delivery efficiency through streamlined processes, tools and templates.
Led the coordination of telehealth system implementations, ensuring continuity of care post-COVID.
Partnered with the Māori Outcomes Delivery team to assess Community Grants and develop guidelines under the Kia Ora Tāmaki Makauro Māori Outcomes Framework.
Conducted a full review of Endoscopy administrative processes, improving workflow.
Designed and implemented Lean/Six Sigma-aligned office management systems.
MA of Arts in Globalisation and Development Studies.
BA of Arts in European Studies.