Grégory Lequeux

Oversee and enhance middleware processes and ensure efficient incident management, conduct training, improve processes, manage SLAs and KPIs.

Lead IT incident management initiatives, implement DORA practices and facilitate ITIL best practices.

Involved in ITSM tool migration to ServiceNow, managing incidents and data integration.

Support data center operations, generate reports, validate procedures, and ensure compliance with standards.

Supervise access requests, monitor security compliance, and manage configuration management.

Ensure quality and management of configuration management database (CMDB) and asset lifecycle.