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II

Ivana Ivanova

Front of House @ Industrious
Brussels, Belgium

Dynamic professional with extensive experience in customer service and event coordination. Proven track record of enhancing client satisfaction through effective team collaboration. Expertise in inventory management and administrative support, consistently achieving exceptional results in fast-paced environments.

Tech stack

Modeling Languages

BPM / BPMN

Systems

Microsoft 365 / Office 365

Sales

Customer Service

Miscellaneous

Social media

HR / Sourcing

Event networking
Language
Native Italian
Italian
Native
English
Fluent
French
Fluent
Bulgarian
Fluent
Dutch
Average
Work experience
Since 2020
Front of House @ Industrious
01 June 2024 - 01 June 2025

Managed customer check-ins and provided excellent first-point-of-contact service. Assisted with administrative duties and ensured smooth daily operations. Collaborated with the team to create a welcoming and professional environment. Orchestrated events and space bookings, ensuring seamless coordination and satisfaction for all clients.

Barista and Kitchen Aid @ Lagom
01 September 2023 - 01 January 2024

Designed inventive and distinctive beverage concoctions using expert knowledge in flavor combinations and ingredient pairing. Assisted in the smooth operation of kitchen and front-of-house activities, ensuring a seamless customer experience and enhancing overall service efficiency.

Waitress @ Cocody Sun
01 May 2023 - 01 August 2023

Delivered exceptional customer service in a fast-paced environment. Synchronized with culinary team to ensure prompt delivery of dishes. Maintained a clean and organized dining area.

Waitress @ La Voglia
01 December 2022 - 01 May 2023

Delivered exceptional customer service in a fast-paced environment. Managed bar inventory and ensured continuous service.

Waitress @ Pomodoro
01 May 2020 - 01 August 2020

Delivered exceptional customer service in a fast-paced environment.

Education experience
Since 2019
Applied Foreign Languages @ University of Nice, France
01 May 2021 - 01 May 2023

Completed two years of literary language studies (discontinued for personal reasons).

ESABAC Dual Degree: Economics, LLCE (Languages, Literatures, and Foreign Civilizations) @ Lycée Pierre Et Marie Curie, Menton, France
01 June 2019 - 01 June 2022

High school diploma with dual curriculum.

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