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Troubleshoot
Junior Remote Support Engineer @
01 June 2024 -
Provided remote troubleshooting for end-users via email and support tools. Supported Windows Server operations (user account creation, permission setup). Documented common issues and created step by step guides. Assisted with minor switch/router checks and software updates. Participated in IT asset tracking and user orientation during onboarding.
Customer Relations Officer @
01 May 2010 - 01 February 2012
Delivered customer support for mobile network and basic technical concerns. Assisted users with mobile device setups and internet connectivity issues. Escalated persistent technical faults to Tier 2 support teams.
CCNA & Cybersecurity @
01 March 2025 - 31 May 2025
Practical Training in VLANs, IP addressing, router/switch basics, routing, and security awareness.
System administration @
01 March 2023 - 31 May 2024
Live Practical Training in System Administration and Windows Server setup.
Information and Communication Technology @
01 January 2011 - 31 December 2013
Curriculum Studies & Teaching (History) @
01 January 2008 - 31 December 2011