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Managing the service desk and overseeing IT systems that directly impact car production. Operating in a 24/7 shift system with occasional on-call responsibilities. Monitoring IT infrastructure and addressing disruptions by either resolving issues or escalating as needed. Creating, prioritizing, and managing support tickets through ServiceNow.
Working as ERP consultant and responsible for second line support regarding ERP software (Plenion). Coaching clients and training end-users in software, providing implementations, modifications on database-level, assisting in setting up web services and full installations of Windows Server.
Implementing the Easyorder software in the hospitality industry. Working closely with new signed clients to set up their personal webshop and integrating with external payment partners.
Responsible for the in-store repair services for two stores. Managing a team of 4 FTE and performing repairs on mobile devices while focusing on team coaching and maintaining a high customer satisfaction.
Working the IT-servicedesk providing internal and external IT-support. Supporting users with software, hardware, and general IT questions while optimizing internal processes.
First line end user support on ERP software and assisting companies with software installation.
