Mélanie Nguyen

@ Craves Hotel

Brussels, Belgium

Energetic and service-driven professional with over 15 years of experience in hospitality, reception, food service operations, and administrative support. From managing hotel front desks to launching virtual kitchens and running my own food stand, I bring a hands-on, flexible approach to every role. Skilled in guest services, logistics coordination, team leadership, and digital platforms for reservations and delivery. I thrive in dynamic environments, and I’m known for being adaptable, autonomous, and always ready with a smile.

Top roles

Consultant (Specialist)< 2 years

Product Owner / Manager< 2 years

Sales

Customer Service

Communication skills

Microsoft Dynamics 365

MS Exchange Server

Miscellaneous

Project Management

Systems

Microsoft 365 / Office 365

HR / Sourcing

Event networking

Language

Native French

French

Native

English

Fluent

German

Fluent

Dutch

Good

Spanish

Average

Work experience

Since 2015

01 June 2024 -

Manage daily reservations via phone, email, and online platforms, guest services and front-desk duties from arrival to departure, cash handling and administrative coordination.

01 August 2023 - 31 May 2024

Coordinated launch of virtual kitchens, setup tools, documentation, and intranet systems, oversaw integration of kitchens, stockrooms, and delivery platforms.

01 January 2021 - 30 June 2023

Managed pop-up food stand: setup, cooking, and sales, prepared and sold wok dishes and spring rolls.

01 January 2019 - 01 January 2021

Implemented delivery platforms (Uber, Deliveroo, Takeaway), created technical/hygiene documentation, supported both kitchen and dining operations.

01 January 2015 - 01 January 2019

Oversaw daily restaurant operations and stock, managed customer service and cash registers, organized events: corporate lunches, weddings, private receptions.

Education experience

Since 1998

Translation Studies @ ISTI – Higher Institute for Translators & Interpreters

01 January 2001 - 01 January 2002

Translation Studies

English @ Hunter College – City University of New York

01 January 2000 - 01 January 2001

TOEFL – English Advanced Level Certificate

Economics @ Université Libre de Bruxelles (ULB)

01 January 1999 - 01 January 2000

1st Year Bachelor

Economics & Languages @ European School II – Brussels

01 January 1998 - 01 January 1999

European Baccalaureate