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Supported B2B clients with tailored leasing solutions, prepared offers, and collaborated with external sales teams to drive customer acquisition and retention.
Led a team to enhance e-commerce operations, optimize customer support workflows, and ensure compliance with KYC and industry standards.
Directed team collaboration to enhance operations and achieve KPIs. Led strategies to optimize performance and ensure compliance with quality and KYC standards.
Assisted VIP customers in BeNeLux and France, providing comprehensive support in technical issues, e-commerce, transactions, and accounting via phone, email, and chat within SLAs.
Led a team in BeNeLux and France, overseeing calls, chats, and emails within SLAs.
Handled inquiries via incoming calls and emails within SLAs.
Coordinated operations and organized inaugural MSC cruises in the U.A.E.
A.S.O. degree in Humane Sciences.