Eric Evrard

Microsoft 365 Documentation Creator @ Croix Rouge de Belgique

Namur, Belgium

Experienced IT professional with over 15 years of expertise in End User Support, Cloud System Administration, IT Services Management, Vendor Management. Proficient in Global Workforce and providing services globally. Handling globalisation of services designed for HeadQuarters to efficiently match Remote Workforce and Remote offices context. Skilled in leading cross-country projects, enhancing organizational digital collaboration, and providing VIP-level support for C-Suite officials and Board of Directors.

Top roles

Developer / Programmer> 10 years

Application/Solution Architect< 2 years

Helpdesk / Support> 10 years

Miscellaneous

IT Service Management

Project Management

Google Cloud

Cloud

Back-end

Mobile devices

Systems

Microsoft 365 / Office 365

Language

Native French

French

Native

English

Fluent

Dutch

Good

Work experience

Since 2006

Microsoft 365 Documentation Creator @ Croix Rouge de Belgique

01 May 2025 -

Creation of Microsoft 365 Documentation, Policies and governance; administration of Microsoft 365 as a Digital Workplace Solution.

Freelance IT Consultant @ Le Bunker IT & Events

01 January 2010 -

IT consulting for SMEs, Freelancers, and private users. Responsible for Digital Workplace management, online presence, and endpoints.

EUS Service Manager @ ICANN

01 July 2023 - 30 April 2025

Provided day to day End User Support to staff & ICANN & PTI Boards of Directors; led projects to improve organizational digital collaboration.

Senior End User Support Specialist @ ICANN

01 July 2017 - 01 July 2023

Provided day to day End User Support to staff in EMEA & APAC; documented EUS processes and acted as a backup for the EUS Manager.

End User Support Specialist @ ICANN

01 July 2012 - 01 July 2017

Establish IT support services in Turkey, Singapore, Belgium, Switzerland, supporting global staff through a network of vendors.

Support Consultant @ Computacenter

01 August 2006 - 01 July 2012

Defined migration protocols and led engineers for seamless IT transitions; provided VIP support and created technical procedures.

Education experience