Konstantin Vaksin

Contact Center Technical Leader @ Cisco Systems, Belgium

Brussels, Belgium

Dynamic and results-driven Solutions Engineer with 15+ years of experience delivering enterprise-grade cloud, contact center, and unified communications (UC) solutions. Deep understanding of SaaS architecture, API integration, and customer experience design. Proficient in applying AI-driven strategies for automation, customer journey optimization, and intelligent routing. Skilled in aligning business requirements with scalable cloud solutions and modern AI capabilities including LLM-based technologies. Certified CCIE with deep knowledge of CCaaS, UCaaS and SaaS

Top roles

Technical Analyst> 10 years

Miscellaneous

APIs

Technical Support

Cloud

Back-end

AI .NET

CRM

Network/Telecom

Cisco

Language

Fluent English

English

Fluent

Russian

Fluent

French

Average

Work experience

Since 2006

Contact Center Technical Leader @ Cisco Systems, Belgium

01 January 2023 - 31 December 2025

Designed and delivered contact center and unified communication solutions for global enterprise clients leveraging Cisco Webex Contact Center.

Technical Consulting Engineer & Team Leader @ Cisco Systems, Belgium

01 January 2011 - 01 January 2023

Delivered pre-sales technical guidance, enterprise design, and customer onboarding for UC and CC solutions.

Unified Communications Engineer @ Jet Infosystems, Russia

01 January 2006 - 01 January 2011

Led deployment of Cisco Contact Center Enterprise and IP telephony systems.

Education experience

Since 2000

Computer Networks @ Bauman Moscow State Technical University

01 January 2000 - 01 January 2006