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Jenkins
Intern @
01 September 2024 - 01 March 2025
Developed and user-tested full-stack features with HTML, CSS, JavaScript, React, and Node.js; collaborated with support to reproduce and fix customer issues; documented solutions in concise how-to guides; and tracked all work in Git and Jira within an agile, ITIL-aligned workflow.
Sales Advisor & Customer Support @
01 October 2020 - 01 March 2022
Delivered front-line sales and customer support for mobile, internet, and TV services; consistently surpassed monthly targets, resolved tickets end-to-end in the CRM, and coached new hires on products and care procedures.
Customer Support @
01 September 2019 - 01 October 2020
Provided Tier-1 technical assistance for broadband and mobile users, achieving high first-call resolution and CSAT scores while escalating complex faults with clear diagnostics for quicker Tier-2 closure.
PR Marketing @
01 January 2018 - 01 January 2021
Economics Technician @
01 January 2016 - 01 January 2018