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Business Support Officer @
01 May 2023 - 01 June 2024
Provided first-line support and account management for key clients.
Customer Service Management @
01 August 2022 - 01 May 2023
Managed client portfolios and processed technical product orders.
Customer Service & Technical Support @
01 July 2018 - 01 July 2020
Assisted clients with technical banking app issues and card security (Visa, MasterCard). Provided Tier 1 IT support and troubleshooting for international clients.
IT Support & Network Monitoring @
01 July 2018 - 01 July 2018
Monitored internet traffic and alarm systems. Diagnosed network issues across 2G/3G/4G/LTE.
Helpdesk Agent @
01 March 2016 - 01 April 2017
Handled guest-facing IT support and internal network issues across hotel chains.
Dutch Language @
01 September 2020 - 01 June 2021
Dutch Language courses (1.1 to 2.4).
French and Russian Languages @
01 September 2016 - 01 June 2020
Studies in French and Russian languages.
Bilingual French Program @
01 September 2011 - 01 June 2016
High School Diploma.