Tech stack
Systems
Hardware
Microsoft 365 / Office 365
Enterprise Tools
Documentum
ETL Datawarehouse
DataStage
Sales
Customer Service
Miscellaneous
Troubleshoot
Client Care Officer @
01 January 2022 - 01 January 2025
Customer support by phone & email (NL / FR / EN), troubleshooting alarm and camera systems, logging and tracking incident reports, scheduling technical service calls, administrative file management, monitoring open cases and following up proactively until resolution is confirmed.
Human Sciences @
01 September 2022 - 30 June 2025
Specialization in Human Sciences focusing on interpersonal skills and customer relations.