Luis Guillermo Romero Guajardo

IT Consultant @ Tropicana TBG

East Flanders, Belgium

I am a dedicated IT professional specializing in infrastructure administration, technical support, and operating systems tailored to organizational needs. With extensive experience in Windows (10, 11, Server), Apple equipment, software/hardware support, peripheral configuration, and security system implementation, I excel in delivering efficient solutions. I thrive in collaborative environments, emphasizing teamwork, proactivity, and creativity to achieve goals. My career also reflects strong leadership, team training, and project management skills.

Top roles

Helpdesk / Support5 - 10 years

Infrastructure Architect< 2 years

Project / Program Manager5 - 10 years

Technical Analyst< 2 years

Systems

Windows

Windows Server

Active Directory / Windows Server

Network/Telecom

Infrastructure

Cloud

ServiceNow

Miscellaneous

Technical Support

Language

Native Spanish

Spanish

Native

English

Good

Dutch

Average

Work experience

Since 2007

IT Consultant @ Tropicana TBG

01 April 2024 -

Contribute to an ongoing project leveraging ServiceNow for IT service management and workflow optimization.

IT Manager @ JHG Ingeniería Ltda

01 October 2015 - 28 February 2022

Oversaw IT equipment and operations, managing a team of 5 technicians.

Technological Infrastructure Supervisor @ Centro Clínico San Bernardo

01 September 2013 - 30 September 2015

Designed and implemented IT infrastructure, including domain creation, DHCP, and IP segmentation.

IT Support specialist @ Kuehne + Nagel Ltda

01 March 2011 - 31 March 2013

Provided remote and on-site user support for a workforce of 150+ employees.

Technical Support Analyst @ Cientec S.A

01 February 2007 - 31 March 2011

Delivered 2nd-level support for Sodimac S.A via phone, remote access, and on-site visits.

Education experience

Since 2002

International Digital Product Architect @ Thomas More

01 January 2023 - 31 December 2023

Media and Communication.

Network Administration @ DUOC UC

01 January 2002 - 31 December 2005

Network Administrator Degree.