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Robbert De Munck

ICT Process Engineer @ IDEWE
Flemish Brabant, Belgium

Leergierige en ambitieuze IT’er met een grote interesse in Service Management & Cyber Security. Gedreven in analiseren en verbeteren van processen, loyaal & teamplayer. Achtergrond in support zorgt voor rugzak aan communicatieskills.

Top roles

Helpdesk / Support2 - 5 years
Process Analyst5 - 10 years
Service Delivery Manager< 2 years

Miscellaneous

IT Service Management
Project Management
ITIL

Security

Cybersecurity

Network/Telecom

Cisco

Cloud

ServiceNow
Language
Native Dutch
Dutch
Native
English
Good
Work experience
Since 2013
ICT Process Engineer @ IDEWE
01 January 2019 -

Admin voor de ITSM tool, procesverbetering door analyse, optimalisatie en training, integratie van afdelingen, en stakeholder management.

Interim Team Leader Servicedesk @ IDEWE
01 January 2024 - 01 January 2025

Aansturen van een team van 4 personen, rapportage, meedenken aan budgettering en kostenbesparing, en lead in servicedesk projecten zoals hardware refresh en CMDB.

Service desk agent @ IDEWE
01 January 2014 - 01 January 2019

1e en 2e lijns IT-support.

Internship @ Head Office
01 January 2013 - 31 December 2013

Stages op de servicedesk.

Education experience
Since 2013
Informatica @ UC Leuven - Limburg
01 September 2015 - 30 June 2018

Bachelor of Science in Informatica

Networking @ Cisco Networking Academy
01 January 2013 - 31 December 2013

CCNA 1 Certificate and Cisco IT essentials.

Connect with Robbert De Munck

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