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Oversaw operations of 6 datacenters across multiple continents, ensuring high availability, performance, and alignment with global business objectives.
Oversaw IT operations across 28 sites in 7 countries, ensuring infrastructure services aligned with the company roadmap and business objectives.
Acted as Problem Owner within the Problem Control Board, leading incident and problem management activities.
Directed IT operations across 4 countries and 200+ sites, ensuring seamless service delivery and infrastructure reliability.
Managed operational relationships with IT outsourcing partners, overseeing services across datacenters, servers, storage, databases, and networking.
Oversaw IT infrastructure across 19 sites, reducing incident resolution time and improving SLA compliance.
Graduated with a focus on telecommunications and information systems.
Obtained an A2 diploma specializing in electronics.