Koen Decoster

IT Operations Coordinator @ SQM

Antwerp, Belgium

Dynamic IT Operations Coordinator with over 20 years of experience in managing IT systems and services. Skilled in IT Service Management, infrastructure maintenance, and vendor management, with proven success in implementing ServiceNow and cloud technologies. Experience with improving IT operations and optimizing budget use. Combines a positive and approachable style with natural leadership and energy, creating an environment where people and processes thrive. Ready to bring fresh drive, introduce innovations and streamline processes in line with organizational goals, delivering lasting impact in a forward-looking environment.

Top roles

Helpdesk / Support2 - 5 years

Project / Program Manager> 10 years

Service Delivery Manager5 - 10 years

Cloud

Azure

ServiceNow

Systems

VMware

Windows Server

Back-end

SQL

Miscellaneous

ITIL

Language

Fluent English

English

Fluent

French

Fluent

Dutch

Fluent

German

Average

Work experience

Since 1997

IT Operations Coordinator @ SQM

01 January 2021 -

Manage and coordinate the day-to-day IT operations, responsible for ensuring the smooth functioning of IT systems, infrastructure and services.

Single Point Of Contact (SPOC) @ Colas Belgium NV

01 January 2018 - 01 January 2021

Responsible for the IT procurement and IT budget, local helpdesk coordination, asset management, and implementation of local and group projects.

Implementation and support of new ERP @ Colas Belgium NV

01 January 2002 - 01 January 2018

Provide technical implementation & support of Coda Financials ERP and responsible for the IT budget of the ERP.

Responsible ICT @ NV Zeekanaal

01 January 1999 - 01 January 2002

Managed IT operations and support.

trainer @ VDAB

01 January 1998 - 01 January 1999

Provided training on IT support and management.

IT Support @ Realdolmen

01 January 1997 - 01 January 1998

Responsible for IP migration support.

Education experience

Since 1992

IT Service Management @ ITIL Foundation 4

01 January 2024 - 01 January 2024

ITIL Foundation 4 Certificate in IT Service Management.

IT Service Management @ ITIL Foundation 3

01 January 2018 - 01 January 2018

ITIL Foundation 3 Certificate in IT Service Management.

management & business informatics @ Vrije Universiteit Brussel

01 September 1996 - 30 June 1997

Specialization in management & business informatics.

Applied Economics @ Limburgs Universitair Centrum

01 September 1992 - 30 June 1996

Master in applied economics.

Koen Decoster

Top roles

Cloud

Systems

Back-end

Miscellaneous

Welcome back

Welcome on board!