Mladen Zelen

Head of RevOps, Marketing and Sales @ ITAF

East Flanders, Belgium

Business operations leader who understands how processes, teams, and systems fit together. I focus on creating structure, improving workflows, and making sure different departments actually work in sync. I have hands-on experience with CRM/ERP implementation, reporting, and change management, and I enjoy turning complexity into clear, efficient procedures. My background covers marketing, purchasing, sales operations and revops.

Tech stack

CRM

Salesforce

Miscellaneous

Project Management

Marketing skills

ETL Datawarehouse

DataStage

Agile

Lean

Language

Fluent English

English

Fluent

Croatian

Fluent

Dutch

Average

Work experience

Since 2011

Head of RevOps, Marketing and Sales @ ITAF

01 January 2019 -

Designed, standardized, and optimized business processes across sales, marketing, purchasing, and account management, ensuring operational alignment with company strategy and long-term growth objectives.

Retail Operations Manager @ Inditex

01 January 2018 - 01 January 2019

Drove sales growth by developing marketing campaigns and promotions tailored to local customer behavior.

Business Manager @ DV GROUP

01 January 2011 - 31 December 2018

Oversaw end-to-end production and business operations for a fast-paced food chain, ensuring quality, efficiency, and timely delivery.

Education experience

Since 2014

Business Management @ UNIVERZITET UNION, NIKOLA TESLA, BELGRADE

01 January 2014 - 01 January 2017

Bachelor in Business Management

Mladen Zelen

Tech stack

CRM

Miscellaneous

ETL Datawarehouse

Agile

Welcome back

Welcome on board!