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CRM
Business Intelligence
ERP
Miscellaneous
Sales
Responsible for CRM service worldwide, approximately 4000 users. Tasks include collecting business requirements to improve CRM service, streamlining development requirements, and leading the Super Users group.
Conduct market research and feasibility studies, develop best practices for optimizing information gathering and data analysis, and prepare documents for meetings and negotiations.
Led the CRM service globally, responsible for business requirements, development requirements, and managing the CRM Business Reference Group.
Responsible for marketing, product placement, market analysis, and database management. Planned and organized trade shows.
Managed the ICT department and customer service response, overseeing order administration, quotations, and first-line customer contact.
Developed administrative applications in Clipper 5.2.
Verhandeling: “Bedrijfsprocessen voor de orderbevestiging in een distributiebedrijf. Een case study”
Scriptie: “Mexico Natie: de administratie geïnformatiseerd”