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Led 2nd line Office/Desktop Support and Business Application Support across Europe for mission-critical systems with a customer satisfaction rate above 90%. Directed 11 FTEs and up to 120 offshore vendor agents. Managed multimillion-euro vendor contracts.
Managed Field IT operations across 8 countries, supporting hubs and clearance applications. Led IT integration for Nordic and Baltic countries ensuring smooth transitions.
Implemented a mobile phone policy that resulted in significant savings and developed KPI reporting dashboards for operational improvements.
Led SOX compliance audits and acted as a technical lead for financial systems projects. Introduced monitoring and high-availability setups for infrastructure.
Provided support and improvements for financial systems.
Contributed to financial systems maintenance and support.
Engaged in programming and administration tasks.
Certification course in ITIL principles.
Management program focusing on leadership and operational excellence.
Thesis: Optimization of the street sweeper algorithm (C language)