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Provides operational and strategic guidance to SMEs through customer insight and business analysis. Built and led project workflows from research to implementation, ensuring alignment between customer experience and business growth strategies.
Established and managed an award-winning tourism and education enterprise in the Port of Antwerp. Developed all operational processes from concept to execution.
Engaged as interim analyst for public and corporate clients, translating strategic objectives into operational requirements and process documentation.
Led operational improvement initiatives in the Social Security Department, coordinating with internal teams to define requirements for digital transformation projects.
Supported operational design for new B2B financial models and digital services, streamlining communication between development teams and management.
Managed operations and digital product development for major clients, overseeing delivery timelines and quality control.
Completion of user research and experience design coursework.
Achieved a Master's degree with distinction in multimedia design.
Obtained a Bachelor's degree in multimedia design.