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Deliver advanced technical support for Windows and macOS systems in a secure enterprise setting. Administer devices using SCCM, Microsoft Intune, and JAMF Pro to manage deployments and updates. Provide user support for device setup, connectivity, VPN, software configurations, and endpoint compliance. Assist with Active Directory-related tasks such as account changes, group memberships, and password resets. Maintain detailed records in BMC Remedy, ensuring proper escalation and resolution of incidents. Contribute to IT rollouts, hardware refreshes, and documentation improvements.
Guided customers through IT product selection and configuration based on personal and professional needs. Performed basic device setup and troubleshooting for desktops, laptops, and networking equipment. Delivered hands-on support and education to non-technical customers in-store.
Managed restaurant operations and staff scheduling. Developed strong leadership, communication, and client-facing service skills.