Issa Laye Laghzaoui

INTERNAL PROJECTS @ Capco

Antwerp, Belgium

Multilingual Business Analyst with 8+ years of experience in the financial sector, supporting digital transformation, process optimization, and large-scale system migrations. Skilled in gathering and documenting business requirements, leading stakeholder workshops, creating functional specifications (UML/BPMN), coordinating testing phases (UAT), and translating complex needs into actionable deliverables. Proven ability to operate in regulated environments (banking, insurance) and contribute across multiple projects, including payment platforms (Wero, Payconiq), core system migrations, and GenAI innovation tracks.

Top roles

Business Analyst2 - 5 years

Consultant (Specialist)< 2 years

Helpdesk / Support2 - 5 years

Back-end

SQL

Jenkins

Modeling Languages

UML

BPM / BPMN

Business Intelligence

Power BI

Cloud

ServiceNow

Language

Native French

French

Native

Spanish

Native

English

Fluent

Dutch

Average

Work experience

Since 2017

INTERNAL PROJECTS @ Capco

01 January 2024 -

Participated in various projects like Capco's GenAI promptathon, Payconiq decommissioning, and Wero Payments integration, focusing on requirement gathering, stakeholder coordination, and documentation.

Business & Service Delivery Manager @ Capgemini

01 January 2022 - 31 December 2024

Defined product features, conducted workshops, and collaborated with compliance teams to ensure alignment of product features with regulatory requirements while leading cloud data migration initiatives.

IT Consultant @ Accenture

01 January 2020 - 31 December 2022

Facilitated workshops, identified functional gaps, and drove transformation towards cloud-based service delivery, maintaining service catalog and supporting UAT.

IT Software Administrator @ Sopra Steria

01 January 2017 - 31 December 2020

Resolved service tickets, managed data security, and collaborated with helpdesk and development teams for technical support.

Education experience

Since 2010

Computer Science @ Aix-Marseille University, France

01 September 2010 - 30 June 2013

Bachelor's degree in Computer Science, focusing on software development and systems analysis.