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Dominique Moons

G-CLOUD Head of Services / Client Delivery Executive @ Dimension Data / NTT
Antwerp, Belgium

I am an experienced IT Service and IT Delivery leader with a strong background in managed services, outsourcing & Support Services. The common thread through my career has been empowering people to grow, enhancing the quality of customer IT environments, and placing a high focus on customer centricity.

Top roles

Developer / Programmer< 2 years
Helpdesk / Support2 - 5 years
Project / Program Manager< 2 years
Service Delivery Manager> 10 years
Technical Analyst2 - 5 years

Miscellaneous

IT Service Management
Programming Paradigms
Project Management

Cloud

Azure

CRM

Salesforce

Systems

Microsoft 365 / Office 365
Language
Native Dutch
Dutch
Native
English
Good
French
Good
Work experience
Since 1989
G-CLOUD Head of Services / Client Delivery Executive @ Dimension Data / NTT
01 January 2018 - 31 December 2025

End-to-end responsible for the delivery part on allocated client contracts, including Managed Services & Program Management.

Global Service Delivery Manager for NATO @ Microsoft
01 January 2016 - 31 December 2017

Accountable for the IT operational health in NATO’s IT environments, managing customer relationships and optimization of Microsoft products.

Premier Business Management Lead @ Microsoft
01 December 2011 - 31 January 2016

Responsible for the Premier Services Business Management and Operational Excellence.

Senior Service Delivery Manager @ Microsoft
01 July 2008 - 31 December 2011

Accountable for the IT operational health and customer experience of Microsoft support services.

IT Demand & Delivery Manager Western Europe @ AB-Inbev
01 March 2006 - 01 July 2008

Involved in demand management and interface between AB-InBev and outsourcing partners.

Senior Project/Program manager @ CRONOS Group
01 January 2005 - 01 March 2006

Managed projects and programs in various sectors.

ICT-manager @ CRONOS Group
01 December 2001 - 01 January 2005

Managed ICT operations and team.

Service desk manager @ CRONOS Group
01 December 2001 - 01 January 2005

Led the service desk operations.

System Engineer @ CRONOS Group
01 November 2000 - 01 December 2001

Worked in engineering and systems management.

employee @ Astro-Light
01 January 1999 - 01 January 2000

General employee responsibilities.

Police officer @ City Beringen
01 January 1993 - 01 January 1999

Department investigation.

Non-Commissioned Officer @ Belgian Airforce
01 January 1989 - 01 January 1993

Military service responsibilities.

Education experience
Since 2002
Information Technology @ Flemish Engineer Chamber – Geel (Belgium)
01 January 2004 - 31 December 2004

Master in Information Technology.

Informatics @ Hoger Instituut der Kempen – Geel (Belgium)
01 January 2002 - 31 December 2002

Bachelor in Informatics.

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