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On-Site O365 Specialist - 1st & 2nd Line Helpdesk @
01 February 2024 -
SPOC for all teachers, students and suppliers from Odisee KU Leuven. On-site support for starting evening classes and events with teachers or students. Application support on Toledo (internal app) for teachers and students.
Office 365 Support Specialist - 1st & 2nd Line Helpdesk @
01 January 2021 - 31 December 2023
Migration from Office 2013 to Office 365 and OneDrive, providing overall O365 support for Belgian Federations.
1st & 2nd line Helpdesk @
01 February 2020 - 30 June 2020
First contact person for different clients, managing incidents, user management via AD, and providing remote desktop support.
Field Engineer @
01 December 2019 - 29 February 2020
Field support for multiple clients, installing and configuring network devices, and migrating user data.
Helpdesk Support L1 & L2 @
01 April 2019 - 31 December 2019
Provided technical support, managed tickets, and handled customer networks and profiles.
Multimedia- & Communicationtechnology @
01 September 2015 - 30 June 2017
Courses in multimedia and communication technology, focusing on IT applications.
