Vera Dogan

Operations and Customer Service @ Depot Bazaar

Flemish Brabant, Belgium

Dedicated and multilingual professional with solid experience in customer service, digital communication, and e-commerce operations. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring a high standard of client satisfaction across various platforms. Proven ability to manage online sales channels, support marketing efforts, and contribute to overall business growth. Currently expanding technical competencies through a cybersecurity course to further enhance service delivery in digital environments.

Top roles

Helpdesk / Support< 2 years

Back-end

SQL

Security

Cybersecurity

IDE

Eclipse

Systems

Microsoft 365 / Office 365

Sales

Customer Service

Miscellaneous

Social media

Language

Native French

French

Native

Turkish

Native

English

Fluent

Dutch

Average

Work experience

Since 2021

Operations and Customer Service @ Depot Bazaar

01 September 2024 - 31 December 2024

Opened and managed the store's first e-commerce website using Shopify, enabling online ordering and expanding customer reach. Increased sales by 5% and improved customer engagement by 50% through targeted email marketing campaigns and consistent social media promotion.

Cybersecurity analyst (online course) @ IBM - Coursera

01 January 2022 - 01 January 2023

Ongoing course focused on cybersecurity to enhance service delivery in digital environments.

Marketing Intern @ Koalassist

01 September 2021 - 31 December 2021

Developed and implemented strategies to enhance digital presence via targeted email marketing campaigns and social media platforms. Monitored digital campaign performance; analyzed KPIs and prepared regular reports.

Education experience

Since 2012

International Business & Management @ University of Westminster

01 January 2018 - 01 January 2021

Master's degree focused on international business practices and management strategies.

Politics @ London South Bank University

01 January 2014 - 01 January 2017

Bachelor's degree in Politics including studies in Political Theory and International Relations.

A-levels @ Queen Elizabeth’s Girls School

01 January 2012 - 01 January 2014

A-Level studies in Maths, Sociology, Psychology, and Economics.