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Provided support to B2B clients by efficiently resolving issues, ensuring high customer satisfaction and clear communication in both French and English. Designed and delivered detailed reports and visualizations in Excel, enabling managers to make data-driven decisions. Established structured reporting processes in a startup environment and creating dashboards and tools to demonstrate service value to customers.
Compiled detailed business information to support the sales team in targeted cold-calling efforts. Conducted market research by collecting and analyzing competitor data to identify industry trends and opportunities. Created promotional materials and organized client events to enhance brand visibility and promote coworking space offerings.
Bachelor’s Degree in International Business (with Distinction)