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Manager Services Excellence @
01 January 2022 - 31 December 2025
Part of PMO: managed resources and financial support for projects, designed and rolled out a new PMO tool.
Senior Manager @
01 January 2019 - 31 December 2021
Management of operational teams in delivery and assurance, Specialty WAN, restructuring global teams, budget control, and building teams in developing countries.
Manager of Technical Teams @
01 January 2004 - 30 September 2021
Managed technical teams, provided 1st, 2nd, and 3rd line support, engaged in pre and post sales, developed services and customer networks.
Manager of Technical Teams @
01 January 1994 - 31 December 2004
Managed technical teams prior to acquisition by BT Group.
Manager Services Excellence @
01 January 2022 - 31 December 2025
Currently pursuing specialization in Manager Services Excellence as part of the PMO.
Industrial Engineering - Electricity/Electronics (Telecommunication) @
01 September 1994 - 30 June 1998
Completed Master in Industrial Engineering with a focus on electricity and telecommunications.