Julienne Obama

Assisted with technical support across the Microsoft ecosystem (Azure, Exchange, SharePoint, Intune, Entra ID) and contributed to security management (Cisco Meraki, WatchGuard). Handled incident management, Active Directory administration, and network/VPN troubleshooting.

Provided English language instruction.

Worked on enhancing threat detection and security monitoring using various tools such as ERP systems, IDS, EDR, and XDR solutions.

Provided training in computer skills.

Managed customer service and stress in a fast-paced environment.