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IT Support Engineer @
01 January 2025 -
Provided technical support and service delivery for enterprise users using incident management tools and ITSM methodologies to triage, prioritize, and resolve tickets while coordinating with teams via Teams and Slack during daily operations and major incidents.
IT Helpdesk @
01 September 2023 - 01 December 2024
Provided technical support and incident management for office users by troubleshooting operating systems, office applications, and network connectivity, using remote and on-site interventions to restore service.
Applied Computer Science @
01 January 2022 - 01 January 2023
Focused on Software Development, Web & Mobile Development, and DevOps.
IT & Networks @
01 January 2020 - 01 January 2022
Trained in IT and networking fundamentals.